ACP Program

Claiming your Affordable Connectivity Program (ACP) Credits

The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). In order to claim credits, your application must be approved by USAC/National Verifier. Please wait until you received a response of “QUALIFIED” before starting the claim process below.

Ensure you have received an approval status of “QUALIFIED” from the https://acpbenefit.org (USAC National Verifier) site after you entered your information to verify eligibility.

Fill out the Kinetic by Windstream ACP Information form below with the information that was submitted and approved by https://acpbenefit.org (USAC National Verifier). This information must match exactly to prevent delays in having proper credits applied to your Kinetic by Windstream Account. Completion of this form is consent to enroll or transfer the ACP benefit to your Kinetic account.
Pro Tip! Take a screenshot of the information you submitted to https://acpbenefit.org (USAC National Verifier) and use that same copy to fill out this form to ensure an exact match!
Submit your Qualified Application ID and matching information via the Kinetic by Windstream ACP Information form.
Once your submission is processed and credits applied, you will receive an email confirmation from Kinetic by Windstream.
Credits to your Kinetic by Windstream account will appear on your next bill.

Things to Note:

Kinetic by Windstream will contact you via phone and/or email if there are any issues when claiming your Affordable Connectivity Program credits. If you have any questions, please contact us at 1-800-347-1991.

Your Information
Contact Information
Review

Program Information

Credits will be applied to your Windstream services based on your qualification.

ACP Program Application ID (Example Format: B12345-54321) ACP Program Application ID is required Please enter a valid ACP Program Application ID

Your Information

First Name First name is required Please enter a valid first name Only letters, apostrophe ('), hyphen (-) and spaces are allowed

Middle Name (optional) Only letters, apostrophe ('), hyphen (-), period (.) and spaces are allowed

Last Name Last name is required Please enter a valid last name Only letters, apostrophe ('), hyphen (-) and spaces are allowed

Date of Birth

Please enter your valid date of birth You must be at least 18 years old

Identity Verification

Please select the form of identification used in your National Verifier application.

Social Security Number (SSN)

Last 4 digits of your SSN

Please enter the last 4 digits of your SSN Invalid SSN

Tribal ID Number

Tribal Identification Number Please enter your Tribal Identification number

Residence Street Address

Residence Street Address (no P.O Box; the address must be your physical primary address)

Street Address Please enter your street number and name

Apt., Unit, etc. (optional)

City Please enter your city

State

Please select the state Please enter a valid state

Zip Code Please enter your zip code Please enter a valid zip code

Is your mailing address the same as your Residence Street Address?

Yes

Please select an option

Mailing Address

Street Address Please enter your street number and name

Apt., Unit, etc. (optional)

City Please enter your city

State

Please select the state Please enter a valid state

Zip Code Please enter your zip code Please enter a valid zip code

Kinetic Account Information

Please provide your Account Number or Phone Number.

Account Number (Your account number can be found on your billing statement or on the main billing screen of the Go Kinetic portal and app.) Please enter your account number Please enter a valid account number

Please provide your Phone Number and Email Address.

Phone Number (If you are a current Windstream customer, please provide your Windstream billing telephone number.) Please enter your phone number Please enter a valid phone number

Email Address (If you are a current Windstream customer, please use the email address we have listed on your account.) Please enter your email address Please enter a valid email address

Benefit Qualifying Person

If you qualify through your child or dependent, please choose Yes and provide their information. If not, please choose No.

Yes

Please select an option

I certify that the person listed below is a member of my household and qualifies for the corresponding programs and service credits.

First Name First name is required Please enter a valid first name Only letters, apostrophe ('), hyphen (-) and spaces are allowed

Middle Name (optional) Only letters, apostrophe ('), hyphen (-), period (.) and spaces are allowed

Last Name Last name is required Please enter a valid last name Only letters, apostrophe ('), hyphen (-) and spaces are allowed

Date of Birth

Please enter a valid date of birth You cannot enter a date in the future

Please update the Identity section to match changes listed above.

Social Security Number (SSN)

Last 4 digits of your SSN

Please enter the last 4 digits of your SSN Invalid SSN

Tribal ID Number

Tribal Identification Number Please enter your Tribal Identification number

Enhanced Tribal Benefit

Did you qualify through a Tribal Specific Program?

Yes

Please select an option

Program Information

Credits will be applied to your Windstream services based on your qualification for the following program(s).

ACP Program Application ID

Your Information

First Name

Middle Name

Last Name

Date of Birth

Identity Verification

Social Security Number (SSN)

Tribal ID Number

Residence Street Address

Street Number and Name

Apt., Unit, etc.

City

State

Zip Code

Mailing Address

Street Number and Name

Apt., Unit, etc.

City

State

Zip Code

Kinetic Account Information

Account Number

Phone Number

Email Address

Benefit Qualifying Person

I certify that the person listed below is a member of my household and qualifies for the corresponding programs and service credits.

First Name

Middle Name

Last Name

Date of Birth

Social Security Number (SSN)

Tribal ID Number

Benefit Qualifying Person

You are not qualifying through your child or dependent.

Enhanced Tribal Benefit

Did you qualify through a Tribal Specific Program?

Terms and Conditions

I agree to the Terms and Conditions

Please read and accept the terms and conditions

By submitting this application, you are consenting to the enrollment or transfer of your ACP benefit to your Kinetic account. Please note that you can only have the ACP benefit with one provider.