Claiming your Affordable Connectivity Program (ACP) Credits

The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). In order to claim credits, your application must be approved by USAC/National Verifier. Please wait until you received a response of “QUALIFIED” before starting the claim process below.
  • Ensure you have received an approval status of “QUALIFIED” from the (USAC National Verifier) site after you entered your information to verify eligibility.
  • Fill out the Kinetic by Windstream ACP Information form below with the information that was submitted and approved by (USAC National Verifier). This information must match exactly to prevent delays in having proper credits applied to your Kinetic by Windstream Account. Completion of this form is consent to enroll or transfer the ACP benefit to your Kinetic account.
    Pro Tip! Take a screenshot of the information you submitted to (USAC National Verifier) and use that same copy to fill out this form to ensure an exact match!
  • Submit your Qualified Application ID and matching information via the Kinetic by Windstream ACP Information form.
  • Once your submission is processed and credits applied, you will receive an email confirmation from Kinetic by Windstream.
  • Credits to your Kinetic by Windstream account will appear on your next bill.
Things to Note:
Kinetic by Windstream will contact you via phone and/or email if there are any issues when claiming your Affordable Connectivity Program credits. If you have any questions, please contact us at 1-800-347-1991.

Program Information

Your Information

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